Booking & Payment Policy
Every appointment is reserved specifically for you. These policies exist to protect appointment availability for all patients and to respect the time of everyone at the clinic.
We appreciate your understanding — these policies are not here to penalise, but to ensure that our appointment book remains fair and accessible for all patients. If you have any concerns about your circumstances, please get in touch and we will always do our best to help.
Consultations
Payment at Booking
The full consultation fee is payable at the time of booking. Your appointment is confirmed once payment has been received.
Late Cancellation (within 24 hours of your appointment)
If you cancel your consultation within 24 hours of your appointment time, 50% of the consultation fee will be charged and is non-refundable.
The remaining 50% will be held as credit on your account and can be used against a future appointment or treatment.
No-Show
If you fail to attend your appointment without prior notice, 100% of the consultation fee will be charged and is non-refundable.
Rebooking After a Late Cancellation or No-Show
Should you wish to rebook following a late cancellation or no-show, the full consultation fee will be required again at the time of rebooking.
Treatments
Deposit at Booking
A 50% deposit is required at the time of booking to secure your treatment appointment. The remaining balance is payable on the day of your treatment.
Cancellation or Rescheduling (more than 24 hours’ notice)
If you cancel or reschedule with more than 24 hours’ notice, your deposit will transfer in full to your new appointment — no additional charge.
Late Cancellation (within 24 hours of your appointment)
If you cancel your treatment within 24 hours of your appointment time:
- 50% of your deposit will be retained as a cancellation charge.
- The remaining 50% of your deposit will be held as account credit, available to use toward a future treatment.
No-Show
If you fail to attend your treatment appointment without prior notice, your full deposit will be forfeited and is non-refundable.
How to Cancel or Reschedule
Please contact us as soon as possible if you are unable to attend. Cancellations and reschedule requests can be made via our online booking system or by contacting us directly:
A note on fairness: We understand that life is unpredictable, and we will always do our best to accommodate genuine emergencies. If you are concerned about your circumstances, please get in touch — we are happy to discuss your situation. These policies exist to keep our clinic running fairly for all patients. Thank you for your continued support.
Last updated: August 2026
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